Help
Contact us
Questions about an order, preorder window, graded single, or shipping estimate? Meccha is happy to help.
Phone
Social
We typically reply within 1–2 business days (Japan time, Mon–Fri). For faster help, include your order number and clear photos when relevant.
What to include
- Order number (if you have one)
- Product name / link
- Shipping country
- Photos for damage or authenticity questions
Business hours
Customer support: Monday–Friday, 10:00–18:00 JST. Messages sent on weekends are handled on the next business day.